SWIX MONACO S.A.M. attaches great importance to the quality of its services and to client satisfaction.

Any complaint relating to the services provided by the company may be submitted:

• by post: SWIX MONACO S.A.M., for the attention of the Head of Compliance, Villa le Dôme, 4/6 rue des Lilas, 98000 Monaco, Principality of Monaco;

• by email: complaints-swixmonaco@swixfo.com;

• through your usual contact at the company.

Each complaint is carefully reviewed by the Head of Compliance and is answered in writing as soon as reasonably possible.

If you are not satisfied with the response, you remain entitled to pursue any remedies available under Monegasque law.

The complaints handling procedure is available upon request.