SWIX MONACO S.A.M. attaches great importance to the quality of its services and to client satisfaction.

Any complaint relating to the services provided by the company may be submitted:

• by post: SWIX MONACO S.A.M., for the attention of the Head of Compliance, Villa le Dôme, 4/6 rue des Lilas, 98000 Monaco, Principality of Monaco;

• by email: complaints-swixmonaco@swixfo.com;

• through your usual contact person within the company.

Each complaint is carefully reviewed by the Head of Compliance and will receive a written response as soon as reasonably possible.

If you are not satisfied with the response provided, you retain the right to exercise any remedies available under Monaco law.

The complaints handling procedure is available upon request.